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Within the Alarm Threshold section, in the Name and Description fields, enter a unique name and a short description for the new Amazon CloudWatch alarm.Select the AWS VPN tunnel (identified by an IP address) that you want to monitor with AWS CloudWatch from the VPN > VPN Tunnel Metrics list, e.g.: then click Next to continue the process.Type TunnelState in the Search Metrics search box and press Enter.Select EC2 from the Browse Metrics dropdown list.A customer support representative will contact you shortly, depending on the severity level that you chose earlier.Ġ3 In the left navigation panel select Alarms.Ġ4 Click the Create Alarm button from the CloudWatch dashboard top menu to initiate the setup process.Ġ5 In the Create Alarm dialog box, perform the following actions: Under Contact method, select a preferred contact method that AWS support team can use to respond to your request.You can also provide helpful screenshots by using the Add attachment button to add your images. In the Description textbox, describe your use case so that AWS Support can evaluate your request faster and understand better the issue.In the Subject box, provide a subject for your support case, e.g.Select the severity level from the Severity dropdown list.In the VPC ID(s), enter the ID of the VPC that manages your VPN connection.Select the issue category from the Category dropdown list.
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Select Virtual Private Cloud (VPC) from the Service dropdown list.Under Regarding section, select Technical Support.Ġ3 In the left navigation panel, under Dashboard, click Create Case to initiate the process.Ġ4 On the Create Case support page, perform the following: 01 Sign in to the AWS Management Console.Ġ2 Navigate to AWS Support Center page at.